Shipping policy

Shipping Policy

All orders ship from our headquarters in Milford, New Hampshire.

Processing time

Most orders leave us within 2 business days of being placed. You’ll get an email with tracking as soon as your order ships, so you can follow it to your door.

Orders placed on weekends or public holidays are processed the next business day.

Delivery time

For most addresses in the continental United States, delivery takes about 2 business days once your order has shipped. Remote areas can take a little longer.

Delivery estimates are not guarantees. Once a parcel is with the carrier, the timing is in their hands, and weather or carrier delays can add a day or two.

Where we ship

We deliver to most addresses in the continental United States.

Shipping costs

Shipping is calculated at checkout before you pay.

Subscriptions

Subscription orders follow the same processing and delivery times as one-off orders. Subscription orders ship free regardless of value.

Tracking your order

You’ll receive a shipping confirmation email with a tracking number once your order is on its way. If it hasn’t arrived within 7 days of that email, get in touch and we’ll chase it up.

If something goes wrong

Damaged in transit: email us at hello@gnuforpets.com within 3 days with a photo, and we’ll put it right.

Lost or stolen parcels: if tracking shows delivered but you don’t have the parcel, check with neighbours and your local carrier first. If it doesn’t turn up, contact us and we’ll help sort it out.

Wrong address: we ship to the address given at checkout. If you spot a mistake, email us straight away and we’ll correct it if the order hasn’t shipped. Once it’s with the carrier we can’t redirect it.

Storage when it arrives

Our chews keep for 18 to 24 months from purchase. Store them somewhere cool and dry.

Returns

See our Refund Policy.

Questions

Email hello@gnuforpets.com and we’ll get back to you.